No doubt you were glued to the screen at 4pm Monday, waiting for the much-anticipated announcement - and if you're like the many people who have already been on the phone to me, you're now running around like a headless chicken preparing to open... Before you race off and create the next cluster, take 2 minutes to read some quick guidance from me, that I've already been sharing with business owners and managers today: Plan. Going back to work on Thursday is not going to be business as usual. Instead of just your immediate team, we are now part of a team of 5 million and every team member has expectations of you. Take the time to make a plan. This may include re-organising floor plans or creating one way traffic flows. Not sure where to start? Give me a call and I will link you through to some great industry guidance that has been published to help people just like you. Communicate. Once you have a plan you need to communicate thi...